Returns and Replacement
The unintentional order is created by customers. As the only one reason that our store will accept the returns and replacement (No Refund). The customer must contact our store within 24 hours after the order was created. But we can't refund. The customer must make the new order and the value of new order should be equal or higher than the old ones. The customer is responsible for shipping fee. After we received your items. The items will be sent to the inspection process,to prove the items. Is it in our condition?.
Terms and Condition of the Returns and Replacement
- The goods and container have not been any damage and none activating.
- Accessories and Bonus items must be sent back with all the stuff. And they have not been any damage and none activating.
- All the stuff must be sent back to us within 7 days from the purchased date.
- The customer must attach a receipt (Issued by our store) that it has a detail of goods. And send its back with the all the stuff.
DISCLAIMER: The our store will disclaim your request if you can't rise our terms and condition.
Returns and Replacement procedure
- Please contact us via email or telephone. Customer need to declare the reason of returns and replacement. Please prepare your order number.
- Please wait our confirmation via email or telephone. Before you send its back to us.
- After all the stuff reach our store. It will be sent to inspect and diagnose. Is it in our terms and condition? The process may be take about 1 week. If your stuff is in our condition. You will confirm you via email or telephone. After that you can make the new order. The value of new order should be equal or higher than the old ones.
- You will get a refund after the new order is sent out from our store. The refund is only the value of your goods. We won't refund the shipping fee.